GenAI for Customer Support
Master Generative AI to automate tasks, boost accuracy, and enhance customer support with custom GPTs, Google Gem, and Anthropic AI.
Course Overview
This course equips customer service professionals with essential Generative AI skills, enabling them to automate repetitive tasks, enhance response accuracy, and deliver faster, more personalized support. By leveraging AI-powered tools like custom GPT models, Google Gem for email automation, and Anthropic’s visual AI, participants will learn to streamline workflows and improve customer satisfaction. Through practical projects and real-world case studies, learners will gain hands-on experience in deploying AI solutions to resolve customer queries efficiently while maintaining a human-centric approach.
By the end of this course, participants will have the confidence to integrate AI into their customer service operations, optimizing response times and elevating customer interactions. The combination of prompt engineering, AI-driven automation, and best practices ensures that learners not only understand the technology but also apply it effectively in real-world scenarios. This training empowers customer service teams to stay ahead of industry trends, boost productivity, and drive measurable improvements in customer experience.
Skills you'll gain
What you'll learn
- Apply Generative AI including effective Prompt engineering in customer service tasks.
- Create a custom GPT model using customer service data to generate personalized responses to support tickets.
- Iintegrate a Google Gem with Gmail to automate and enhance email-based customer support.
- Implement an Anthropic project for AI-powered visual analysis to detect product defects and generate recommendations.
Who Should Attend
This course is tailored for customer service and support professionals looking to enhance their efficiency and customer interactions using Generative AI. It is ideal for call center agents, help desk representatives, customer success managers, and support team leads who want to streamline response times, automate routine tasks, and provide more personalized support. Whether working in retail, finance, healthcare, or tech support, participants will gain practical AI-driven skills to improve customer satisfaction and operational efficiency. No prior AI knowledge is required.
Prerequisites
This course is designed for customer service professionals with a basic understanding of computer operations. Learners should be comfortable navigating web applications, using email, and performing fundamental tasks like data entry and document handling. No prior experience with AI or programming is required, as the course provides step-by-step guidance on using Generative AI tools effectively in customer support scenarios.
This course is designed to be accessible, but basic familiarity with the domain will help you get the most out of the advanced modules.
Curriculum
Explore the comprehensive, hands-on curriculum designed to build your expertise step by step.
Meet your instructors
Manas Dasgupta
VIEW MY CHANNELFrequently Asked Questions
How much do the courses at Starweaver cost?
We offer flexible payment options to make learning accessible for everyone. With our Pay-As-You-Go plan, you can pay for each course individually. Alternatively, our Subscription-Based plan provides you with unlimited access to all courses for a monthly or yearly fee.
Do you offer any certifications upon completion of a course at Starweaver?
Yes, we do offer a certification upon completion of our course to showcase your newly acquired skills and expertise.
Does Starweaver offer any free courses or trials?
No, we don't offer any free courses, but we do offer 5-day trial only on our subscriptions-based plans.
Are Starweaver's courses designed for beginners or advanced students?
Our course is designed with three levels to cater to your learning needs - Core, Intermediate, and Advanced. You can choose the level that best suits your knowledge and skillset to enhance your learning experience.
What payment options are available for Starweaver courses?
We accept various payment methods such as major credit cards, PayPal, wire transfer, and company purchase orders. For more information related to payments contact customer support.
Do you offer refunds?
Yes, we do offer a 100% refund guarantee for our courses within a specified time frame. If you are not satisfied with the course, contact our customer support team to request a refund with your order details. Some restrictions may apply.
