GenAI for Customer Support
Master Generative AI to automate tasks, boost accuracy, and enhance customer support with custom GPTs, Google Gem, and Anthropic AI.
Overview
This course includes:
- 1 Hour of on-demand video
- Certificate of completion
- Direct access/chat with the instructor
- 100% self-paced online
This course equips customer service professionals with essential Generative AI skills, enabling them to automate repetitive tasks, enhance response accuracy, and deliver faster, more personalized support. By leveraging AI-powered tools like custom GPT models, Google Gem for email automation, and Anthropic’s visual AI, participants will learn to streamline workflows and improve customer satisfaction. Through practical projects and real-world case studies, learners will gain hands-on experience in deploying AI solutions to resolve customer queries efficiently while maintaining a human-centric approach.
By the end of this course, participants will have the confidence to integrate AI into their customer service operations, optimizing response times and elevating customer interactions. The combination of prompt engineering, AI-driven automation, and best practices ensures that learners not only understand the technology but also apply it effectively in real-world scenarios. This training empowers customer service teams to stay ahead of industry trends, boost productivity, and drive measurable improvements in customer experience.
Skills You Will Gain
Learning Outcomes (At The End Of This Program, You Will Be Able To...)
- Apply Generative AI including effective Prompt engineering in customer service tasks.
- Create a custom GPT model using customer service data to generate personalized responses to support tickets.
- Iintegrate a Google Gem with Gmail to automate and enhance email-based customer support.
- Implement an Anthropic project for AI-powered visual analysis to detect product defects and generate recommendations.
Prerequisites
This course is designed for customer service professionals with a basic understanding of computer operations. Learners should be comfortable navigating web applications, using email, and performing fundamental tasks like data entry and document handling. No prior experience with AI or programming is required, as the course provides step-by-step guidance on using Generative AI tools effectively in customer support scenarios.
Who Should Attend
This course is tailored for customer service and support professionals looking to enhance their efficiency and customer interactions using Generative AI. It is ideal for call center agents, help desk representatives, customer success managers, and support team leads who want to streamline response times, automate routine tasks, and provide more personalized support. Whether working in retail, finance, healthcare, or tech support, participants will gain practical AI-driven skills to improve customer satisfaction and operational efficiency. No prior AI knowledge is required.
