GenAI for Computer Support Specialists (IT Support)
This course introduces GenAI for IT support, helping participants automate tasks, solve problems, and personalize customer service with practical GenAI applications.
Overview
This course includes:
- 2 hours and 10 minutes of on-demand video
- Certificate of completion
- Direct access/chat with the instructor
- 100% self-paced online
This course provides an opportunity to understand and utilize Generative AI (GenAI) in problem-solving and customer interactions. Participants will learn how to automate tasks, resolve issues more quickly with AI assistance, and improve customer support with personalized service. The program covers the core functionalities and limitations of GenAI, offering practical applications for troubleshooting and support in real-world IT scenarios. Strategies for integrating GenAI into daily routines are also discussed.
The course also addresses the ethical considerations of GenAI implementation in IT support. Topics include data privacy and security, ensuring transparency and accountability in automated decision-making, and mitigating potential biases in AI algorithms. Participants will learn how to use GenAI tools responsibly and ethically in their professional practice. Through this course, participants will acquire the knowledge and skills needed to effectively use GenAI, enhance problem-solving efficiency, and improve support services.
Skills You Will Gain
Learning Outcomes (At The End Of This Program, You Will Be Able To...)
- Identify the capabilities of GenAI for basic IT support tasks.
- Examine real-world applications of GenAI in IT support scenarios.
- Deploy strategies to responsibly integrate GenAI into IT support practices.
Prerequisites
Participants should be familiar with fundamental IT support concepts, troubleshooting procedures, and customer interaction protocols. Experience with programming languages or low-code platforms like Python or PowerShell is beneficial. Curiosity, an open mindset toward GenAI tools, and eagerness to experiment with GenAI are crucial. While deep technical knowledge isn't necessary, prior IT support experience will help learners understand and apply the GenAI-focused content.
Who Should Attend
Our learners include IT leaders, mid-career and senior IT support specialists, aspiring entry-level IT support specialists, and help desk professionals. IT leaders will understand how GenAI drives innovation and efficiency. Mid-career and senior specialists will enhance workflows and problem-solving with GenAI tools. Aspiring specialists will gain in-demand, future-proof skills, while help desk professionals will improve troubleshooting through AI-powered insights.