Improving Customer Retention
This course provides a comprehensive understanding of the strategies and practices that drive client retention and transform customers into loyal advocates.
Overview
This course includes:
- 75 minutes of on-demand video
- Certificate of completion
- Direct access/chat with the instructor
- 100% self-paced online
This course provides a comprehensive understanding of the strategies and practices that drive client retention and transform customers into loyal advocates. It covers the foundational concepts of customer retention, loyalty programs, customer satisfaction, marketing strategies, CRM, customer service, feedback analysis, consumer behavior, brand loyalty, and retention tactics. This course will provide you with the tools and knowledge to create a strong customer base that is loyal, engaged, and continuously contributes to your business growth.
Skills You Will Gain
Learning Outcomes (At The End Of This Program, You Will Be Able To...)
- Identify the key factors that influence customer retention.
- Apply customer service best practices to enhance customer satisfaction.
- Evaluate consumer behavior to improve retention strategies.
- Apply feedback analysis and understand consumer behavior to improve retention tactics.
Prerequisites
Basic understanding of marketing, familiarity with CRM systems, understanding of customer service principles, interest in consumer behavior and its impact on business.
Who Should Attend
Team Leaders, Supervisors, and Managers, responsible for individuals and teams, professionals in Marketing, Customer Service, CRM, Business Owners, and Brand Coordinators.
