Improving Customer Retention
This course provides a comprehensive understanding of the strategies and practices that drive client retention and transform customers into loyal advocates.
Course Overview
This course provides a comprehensive understanding of the strategies and practices that drive client retention and transform customers into loyal advocates. It covers the foundational concepts of customer retention, loyalty programs, customer satisfaction, marketing strategies, CRM, customer service, feedback analysis, consumer behavior, brand loyalty, and retention tactics. This course will provide you with the tools and knowledge to create a strong customer base that is loyal, engaged, and continuously contributes to your business growth.
Skills you'll gain
What you'll learn
- Identify the key factors that influence customer retention.
- Apply customer service best practices to enhance customer satisfaction.
- Evaluate consumer behavior to improve retention strategies.
- Apply feedback analysis and understand consumer behavior to improve retention tactics.
Who Should Attend
Team Leaders, Supervisors, and Managers, responsible for individuals and teams, professionals in Marketing, Customer Service, CRM, Business Owners, and Brand Coordinators.
Prerequisites
Basic understanding of marketing, familiarity with CRM systems, understanding of customer service principles, interest in consumer behavior and its impact on business.
This course is designed to be accessible, but basic familiarity with the domain will help you get the most out of the advanced modules.
Curriculum
Explore the comprehensive, hands-on curriculum designed to build your expertise step by step.
Meet your instructors
Marta SottoMayor
VIEW MY CHANNELFrequently Asked Questions
How much do the courses at Starweaver cost?
We offer flexible payment options to make learning accessible for everyone. With our Pay-As-You-Go plan, you can pay for each course individually. Alternatively, our Subscription-Based plan provides you with unlimited access to all courses for a monthly or yearly fee.
Do you offer any certifications upon completion of a course at Starweaver?
Yes, we do offer a certification upon completion of our course to showcase your newly acquired skills and expertise.
Does Starweaver offer any free courses or trials?
No, we don't offer any free courses, but we do offer 5-day trial only on our subscriptions-based plans.
Are Starweaver's courses designed for beginners or advanced students?
Our course is designed with three levels to cater to your learning needs - Core, Intermediate, and Advanced. You can choose the level that best suits your knowledge and skillset to enhance your learning experience.
What payment options are available for Starweaver courses?
We accept various payment methods such as major credit cards, PayPal, wire transfer, and company purchase orders. For more information related to payments contact customer support.
Do you offer refunds?
Yes, we do offer a 100% refund guarantee for our courses within a specified time frame. If you are not satisfied with the course, contact our customer support team to request a refund with your order details. Some restrictions may apply.
