GenAI for Customer Service Teams
This course demystifies GenAI, making it accessible for customer service professionals to enhance team coordination, automate tasks, and improve customer interactions.
Overview
This course includes:
- 1 hour of on-demand video
- Certificate of completion
- Direct access/chat with the instructor
- 100% self-paced online
GenAI for Customer Service Teams" is an introductory course designed to bridge the gap between generative AI (GenAI) technologies and customer service practices. This course demystifies GenAI, making it accessible for customer service professionals to enhance team coordination, automate tasks, and improve customer interactions. Through engaging content and practical applications, learners will gain a solid foundation in how GenAI can revolutionize customer service operations and enhance customer satisfaction.
Learners will explore GenAI concepts tailored for customer service, including task automation, intelligent scheduling, real-time communication tools, and data privacy. The course covers essential topics such as enhancing teamwork and cross-functional collaboration, applying GenAI for better team coordination and management, and empowering service teams with AI tools.
The course includes instructional videos, readings, and practical assignments. Key readings focus on customer privacy and data protection, ensuring learners understand compliance with global privacy regulations. Practical assignments and peer reviews provide opportunities for hands-on experience and community feedback.
By the end of this course, learners will be equipped to creatively apply GenAI tools in their customer service workflows, enhancing team performance and driving innovation within their organization.
Skills You Will Gain
Learning Outcomes (At The End Of This Program, You Will Be Able To...)
- Acquire a basic understanding of GenAI and available GenAI tools and strategies for increasing team collaboration and efficiency.
- Create a working framework for staying ahead of GenAI advancements.
- Apply GenAI tools practically in real-world customer service scenarios to improve outcomes.
Prerequisites
Learners should have a fundamental understanding of customer service principles and strategies, along with an eagerness to learn and adapt to new technologies. While a deep technical background is not required, an openness to integrating GenAI tools into customer service workflows will be beneficial.
Who Should Attend
This course is tailored to customer service team leaders, including Customer Service Managers, Team Leads, and Senior Customer Service Representatives, aiming to enhance leadership skills and drive GenAI adoption. It is also valuable for individuals entering the customer service field with a focus on AI technologies, as well as IT Professionals and Software Engineers interested in cross-disciplinary innovation in customer service.
