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GenAI for Customer Insights

In this course, "Gen AI for Customer Insights," you’ll explore the transformative power of generative AI in analyzing customer data to uncover patterns, predict trends, and generate actionable insights.

In Partnership withCoursera
Jan, 2025
1h 25m
Core
Data Science
1.6k Students

Course Overview

In this course, you'll discover how AI can transform the way you understand and interact with customers, whether you're a marketing professional, data analyst, or business strategist. You’ll learn to analyze customer data, gather valuable feedback, and identify patterns that drive better business decisions—all using GenAI. Our course is built for professionals at any level, offering real-world case studies that show how companies are already using AI to improve customer experiences and boost their bottom line.

 

What makes this course stand out? It's not just theory—we dive into hands-on, practical applications. From AI-powered segmentation to predictive analytics, we cover the skills you need to thrive in today's data-driven world. Our teaching methodology focuses on interactive learning, where you'll actively engage with AI tools and see their impact on real business scenarios. 

 

By the end of this course, you'll be able to analyze customer behavior more efficiently, improve customer experience through actionable insights, and stand out in the competitive landscape. Whether you're looking to advance in your current role or pivot into a new one, this course equips you with the skills needed to make data-driven decisions with confidence. Ready to transform your approach to customer insights? Take this course and find out how GenAI can elevate your strategy! 

Skills you'll gain

AI Customer SegmentationCustomer Feedback with AIAI in Customer ExperienceAI Personalization AI in Marketing, AI-Driven Insights

What you'll learn

  • Understand the role of Generative AI in transforming customer insights.
  • Learn how to apply AI to collect and analyze customer feedback.
  • Discover how AI can segment customers and predict trends based on behavior.
  • Apply AI-driven insights to improve customer experience and business strategies. 

Who Should Attend

Marketing professionals, insights analysts, BI specialists, and CX managers benefit from foundational knowledge of feedback methods and data tools to uncover customer needs, refine campaigns, and drive data-informed, impactful decisions.

Prerequisites

A basic understanding of customer feedback methods and data analysis tools helps interpret insights, improve service strategies, and make informed decisions based on user input and measurable patterns.

This course is designed to be accessible, but basic familiarity with the domain will help you get the most out of the advanced modules.

Curriculum

Explore the comprehensive, hands-on curriculum designed to build your expertise step by step.

Meet your instructors

Christopher Klaus

Christopher Klaus

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Frequently Asked Questions

How much do the courses at Starweaver cost?

We offer flexible payment options to make learning accessible for everyone. With our Pay-As-You-Go plan, you can pay for each course individually. Alternatively, our Subscription-Based plan provides you with unlimited access to all courses for a monthly or yearly fee.

Do you offer any certifications upon completion of a course at Starweaver?

Yes, we do offer a certification upon completion of our course to showcase your newly acquired skills and expertise.

Does Starweaver offer any free courses or trials?

No, we don't offer any free courses, but we do offer 5-day trial only on our subscriptions-based plans.

Are Starweaver's courses designed for beginners or advanced students?

Our course is designed with three levels to cater to your learning needs - Core, Intermediate, and Advanced. You can choose the level that best suits your knowledge and skillset to enhance your learning experience.

What payment options are available for Starweaver courses?

We accept various payment methods such as major credit cards, PayPal, wire transfer, and company purchase orders. For more information related to payments contact customer support.

Do you offer refunds?

Yes, we do offer a 100% refund guarantee for our courses within a specified time frame. If you are not satisfied with the course, contact our customer support team to request a refund with your order details. Some restrictions may apply.

*Where courses have been offered multiple times, the “# Students” includes all students who have enrolled. The “%Recommended” shown is also based on this data.