Supercharge with Salesforce Einstein (GPT)
This course is designed to provide learners with a comprehensive understanding on Salesforce Einstein and its functionality. Through showcasing the functionality of Salesforce Einstein.
Overview
This course includes:
- 2 hours of on-demand video
- Certificate of completion
- Direct access/chat with the instructor
- 100% self-paced online
Salesforce is a cloud-based customer relationship management (CRM) platform that helps businesses manage their sales, marketing, customer service, and other operations in one place. It enables companies to track interactions with customers, streamline workflows, and improve overall efficiency.
By providing real-time insights and automation, Salesforce helps businesses build stronger relationships with their customers and drive growth. As part of their platform, Salesforce has developed their own AI solution, called Salesforce Einstein 1 (also called Einstein or Einstein GPT)
This course is designed to provide learners with a comprehensive understanding on Salesforce Einstein and its functionality. Through showcasing the functionality of Salesforce Einstein, learners will be able to kickstart their Salesforce Einstein journey and implement Einstein within their organization.
Skills You Will Gain
Learning Outcomes (At The End Of This Program, You Will Be Able To...)
- Explain the concepts of AI that underlie Salesforce Einstein.
- Implement the core functionality of the Einstein Studio in your organization.
- Evaluate the impact of the AI principles of Salesforce on ethical AI development and deployment.
Prerequisites
Participants should have a basic understanding of the Salesforce platform, including its core functions and integrations. Familiarity with foundational AI concepts is recommended, as the course blends CRM functions with AI-driven insights. This knowledge will prepare learners to implement and manage AI solutions effectively within their roles.
Who Should Attend
This course is designed for CRM Managers, Business Analysts, IT Professionals, Salesforce Administrators, and Salesforce Developers who are responsible for managing and enhancing customer relationship management (CRM) platforms. These professionals typically play a pivotal role in their organizations by analyzing data, implementing CRM solutions, and improving business processes.
