starweaver-logo
LOG INGET STARTED
LOG INGET STARTED
  • Browse
  • Doing

  • On Air
  • Channels
  • Career Paths
  • LEARNING

  • Courses
  • Certifications
  • Journeys
  • Test Prep
  • CONNECTING

  • How It Works
  • Community
  • Techbytes
  • Podcasts
  • Leaderboards
  • SUPPORT

  • Support & FAQs
  • Starweaver for Business
  • Starweaver for Campus
  • Teach with Starweaver
footer-brand-logo
  • COMPANY
  • About Us
  • Support and Knowledge Base
  • Policies & Terms
  • Contact
  • CONTENT
  • Courses
  • Certifications
  • Journeys
  • Test Prep
  • Meet the Gurus
  • Techbytes
  • FOR ORGANIZATIONS
  • Starweaver for Business
  • Starweaver for Campus
  • Catalogue
  • Pricing
  • Private Classes
  • PARTNER WITH US
  • Instructors & Teachers
  • Books, Writing & Publishing
  • FOLLOW US
    • facebook
    • twitter
    • linkedin
    • pinterest
    • instagram
    • youtube
Our trademarks include Starweaver®, Make genius happen™, Education you can bank on®, People are your most important assets!®, Body of Knowledge™, StarLabs™, LiveLabs™, Journeys™
© Starweaver Group, Inc. All Rights Reserved.
  1. Courses
  2. >
  3. Introduction to Hospitality Management in the 21st Century

Introduction to Hospitality Management in the 21st Century

This course is a comprehensive beginner-level course that offers a thorough exploration of the dynamic and evolving landscape of hospitality management.

Marta SottoMayor
Marta SottoMayor
Business | core | 4 hours |   Published: Dec 2023
In partnership with: Coursera

    Discussions

Overview

1KSTUDENTS*
96%RECOMMEND*

This course includes:

  • 4 hours of on-demand video  
  • Certificate of completion  
  • Direct access/chat with the instructor 
  • 100% self-paced online 

"Introduction to Hospitality Management in the 21st Century" is a comprehensive beginner-level course that offers a thorough exploration of the dynamic and evolving landscape of hospitality management. This course provides learners with foundational knowledge and insights into the hospitality industry, its historical context, contemporary challenges, and future trends. Participants will gain a well-rounded understanding of key concepts, strategies, and innovations that drive successful hospitality management in the modern world. In conclusion, this course equips participants with the essential knowledge needed to understand, navigate and excel in the ever-evolving world of hospitality management. By delving into the industry's history, addressing current challenges, and exploring future trends, this course empowers learners to make informed decisions in the dynamic field of hospitality management.

Skills You Will Gain

Asset Management
Business
Hotel
Hotel Management
Management
Market Trends
Marketing

Learning Outcomes (At the end of this program you will be able to)

  • Identify key historical developments that have shaped the evolution of the hospitality industry. 
  • Recognize the fundamental principles and core concepts of hospitality management in the 21st century. 
  • Analyze current challenges and opportunities in the hospitality sector and project strategic solutions. 
  • Anticipate future trends and innovations that are likely to impact hospitality management.

Prerequisites

The prerequisites for “Introduction to Hospitality Management in the 21st Century” typically include a high school diploma, a basic understanding of business concepts, good English skills, and an interest in the hospitality industry. Some familiarity with computers might also be helpful.

Who Should Attend

The course “Introduction to Hospitality Management in the 21st Century” is suitable for students studying hospitality or business, professionals already working in hospitality seeking further knowledge, entrepreneurs interested in the industry, and career changers looking to understand the basics before entering the field. It’s a helpful starting point for anyone curious about how to manage businesses like hotels, restaurants, or tourism services in today’s world.

Curriculum

Instructors

Frequently Asked Questions

How much do the courses at Starweaver cost?

We offer flexible payment options to make learning accessible for everyone. With our Pay-As-You-Go plan, you can pay for each course individually. Alternatively, our Subscription-Based plan provides you with unlimited access to all courses for a monthly or yearly fee.

Do you offer any certifications upon completion of a course at Starweaver?

Yes, we do offer a certification upon completion of our course to showcase your newly acquired skills and expertise.

Does Starweaver offer any free courses or trials?

No, we don't offer any free courses, but we do offer 5-day trial only on our subscriptions-based plans.

Are Starweaver's courses designed for beginners or advanced students?

Our course is designed with three levels to cater to your learning needs - Core, Intermediate, and Advanced. You can choose the level that best suits your knowledge and skillset to enhance your learning experience.

What payment options are available for Starweaver courses?

We accept various payment methods such as major credit cards, PayPal, wire transfer, and company purchase orders. For more information related to payments contact customer support.

Do you offer refunds?

Yes, we do offer a 100% refund guarantee for our courses within a specified time frame. If you are not satisfied with the course, contact our customer support team to request a refund with your order details. Some restrictions may apply.

*Where courses have been offered multiple times, the “# Students” includes all students who have enrolled. The “%Recommended” shown is also based on this data.
Marta SottoMayor

Marta SottoMayor

Marta is a seasoned professional with over 25 years of international experience in the fields of Hospitality, Tourism, and Restaurants. Her distinguished career has earned her numerous accolades, including the Hospitality Education Award for Best Teaching Career in Vocational Education and the Best Sales & Marketing Award from Hard Rock International.

Her professional journey began in the United States and evolved through progressive roles such as Sales Coordinator, Director of Sales and Marketing, Director General, and Operations Director. Marta has worked with both multinational and independent brands across Portugal and Spain, gaining a comprehensive understanding of diverse market landscapes.

She holds a Bachelor's degree in Hotel Management from the Porto School of Hospitality and Tourism, a Strategic Hospitality Marketing Certificate from Cornell University, and a postgraduate diploma from the Glion Institute of Higher Education. Building upon this strong academic foundation, Marta has dedicated herself to designing and delivering customized training programs for both academic and corporate audiences, nationally and internationally. Fluent in Portuguese, Spanish, and English, she specializes in online learning formats and is a Certified Trainer.

Her training expertise spans a broad range of subjects, including Hospitality Trends, Strategic and Digital Marketing, Customer Service Excellence, High-Performance Leadership, and Revenue Management. Marta collaborates with prominent institutions such as the Tourism Schools of Portugal, international higher education establishments, and various associations within the Tourism, Hospitality, and Restaurant industries.

In addition to her training activities, Marta is an accomplished author and recognized speaker at both national and international conferences. She also offers consultancy services in recruitment, mentoring, and management, having worked with over 30 global companies, including prestigious brands like Pine Cliffs Resort – The Luxury Collection, Sheraton Cascais, and Pestana Hotels & Resorts.

Her expertise extends to project management, hotel and restaurant pre-opening teams, talent recruitment and selection, and participation in innovation and startup programs, where she frequently serves as a judge.

VIEW MY CHANNEL