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  1. Courses
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  3. Business Process Outsourcing Strategies in Hospitality

Business Process Outsourcing Strategies in Hospitality

This course offers a comprehensive understanding of how BPO can optimize operations and create opportunities in the dynamic world of hospitality.

Manish Gupta
Manish Gupta
Business | core | 4 hours |   Published: Dec 2023
In partnership with: Coursera

    Discussions

Overview

1KSTUDENTS*
96%RECOMMEND*

This course includes:

  • 4 hours of on-demand video  
  • Certificate of completion  
  • Direct access/chat with the instructor 
  • 100% self-paced online 

Welcome to "Business Process Outsourcing: Opportunities and Applications in the Hospitality Industry," a beginner-level, pre-recorded 4-hour course. In today's ever-evolving hospitality industry, mastering Business Process Outsourcing (BPO) is a crucial skill. Whether you're a hospitality professional looking to enhance your career or an aspiring newcomer, this course offers a comprehensive understanding of how BPO can optimize operations and create opportunities in the dynamic world of hospitality.

Skills You Will Gain

Business
Business Process Automation
business processes
Hotel
Hotel Management
Management
Market Trends
Marketing

Learning Outcomes (At the end of this program you will be able to)

  • Understand the Fundamentals of BPO in Hospitality
  • Identify BPO Opportunities
  • Implement BPO Strategies
  • Navigate BPO Challenges

Prerequisites

There are no specific prerequisites for this course. However, a basic understanding of the hospitality industry’s operations and structure will be beneficial.

Who Should Attend

This course is designed for individuals at the beginner level who are interested in or currently working in the hospitality industry. It is suitable for hospitality professionals, aspiring managers, entrepreneurs, and anyone looking to enhance their understanding of how BPO can be applied in the context of hospitality.

Curriculum

Instructors

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*Where courses have been offered multiple times, the “# Students” includes all students who have enrolled. The “%Recommended” shown is also based on this data.
Manish Gupta

Manish Gupta

Manish is a seasoned finance and business management professional with over 15 years of experience in the hospitality industry. As the Chief Financial Officer at Htoo Hospitality, he oversees operations across six destinations and 15 hotels, managing an inventory of over 800 rooms and a workforce of 1,500+. In addition to his CFO responsibilities, he also serves as the acting CEO and head of business, leading strategic initiatives, financial planning, and the post-COVID reopening of key hotels. His expertise includes implementing ERP systems, financial planning processes, and data visualization tools to optimize hotel performance and efficiency.

A passionate advocate for learning and development, Manish is the founder of eHotel Management School, an online platform offering over 30 courses in hospitality management. With a global student base of over 100,000, his mission is to empower one million professionals in finance, business management, and technology. He has also authored a comprehensive guide on budgeting and forecasting principles for hospitality and collaborates with platforms like Coursera and Alison as an instructor. Through his work, he continues to drive innovation, lean management, and knowledge-sharing in the hospitality sector, equipping professionals with the skills needed to thrive in a dynamic industry.

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