Sales and Relationship Management in Financial Services
Sales is part of every job today, internal and external. This course will orient you on sales and relationship management, a very important aspect of business - one that going forward, will help you in your career.
Overview
1.9KSTUDENTS*
95.6%RECOMMEND*
This course includes:
- 3+ hours of on-demand video
- 3 modules
- Core level
- Direct access/chat with the instructor
- 100% self-paced online
- Many downloadable resources
- Shareable certificate of completion
Sales is part of every job today, internal and external. This course will orient you on sales and relationship management, a very important aspect of business - one that going forward, will help you in your career. This serves as an introduction to sales, relationship management and the importance of both in banking and services.
This course covers the following topics, in three sections. First, an introduction to the importance of sales and relationship management is given. Then, covering the Sales aspect:
- Sales? A definition and the Truth
- Where do you fit in?
- The Right Mindset / The Right Skills
- Your Unique Selling Position
- Analyzing Your Market Opportunity
- Competitive Analysis
- The Sales Process
- Great Meetings
- Closing (Options, Pricing)
- Success Principles
- Success Metrics
- Recap
- What’s Relationship Management?
- The New Truth
- Why is it important?
- Relevance to banking
- Internal and external importance
- Principals of building positive relationships
- Steps to the process
- Principals to managing negative relationships
- Steps to the process
- Relationship Best Practices
Skills You Will Gain
Great Meetings
Relationship Management
Sales Process
Success Metrics
Learning Outcomes (At The End Of This Program, You Will Be Able To...)
- You’ll learn the key principles of sales and relationship management
- You’ll learn how to optimize your sales strategy
- You’ll learn how to perform excellent relationship management with clients
- You’ll learn how to manage negative relationships and overcome barriers
- You’ll learn why sales and relationship management are important to all industries
- You’ll learn how to have great sales meetings
Prerequisites
- Knowledge of the English language.
Who Should Attend
- All levels of audience are encouraged to participate in this course.
