starweaver-logo
LOG INGET STARTED
LOG INGET STARTED
  • Browse
  • Doing

  • On Air
  • Channels
  • Career Paths
  • LEARNING

  • Courses
  • Certifications
  • Journeys
  • Test Prep
  • CONNECTING

  • How It Works
  • Community
  • Techbytes
  • Podcasts
  • Leaderboards
  • SUPPORT

  • Support & FAQs
  • Starweaver for Business
  • Starweaver for Campus
  • Teach with Starweaver
footer-brand-logo
  • COMPANY
  • About Us
  • Support and Knowledge Base
  • Policies & Terms
  • Contact
  • CONTENT
  • Courses
  • Certifications
  • Journeys
  • Test Prep
  • Meet the Gurus
  • Techbytes
  • FOR ORGANIZATIONS
  • Starweaver for Business
  • Starweaver for Campus
  • Catalogue
  • Pricing
  • Private Classes
  • PARTNER WITH US
  • Instructors & Teachers
  • Books, Writing & Publishing
  • FOLLOW US
    • facebook
    • twitter
    • linkedin
    • pinterest
    • instagram
    • youtube
Our trademarks include Starweaver®, Make genius happen™, Education you can bank on®, People are your most important assets!®, Body of Knowledge™, StarLabs™, LiveLabs™, Journeys™
© Starweaver Group, Inc. All Rights Reserved.
  1. Courses
  2. >
  3. Relationship Management and Business Development

Relationship Management and Business Development

In this course, you will learn effective strategies to identify, cultivate, and nurture relationships with clients, stakeholders, and business partners. Throughout the course, we will explore essential topics such as networking, rapport-building

Hector Sandoval
Hector Sandoval
Business | core | 3 hours 15 minutes |   Published: Sep 2023

    Discussions

Overview

1.1KSTUDENTS*
94%RECOMMEND*

This course includes:

  • On-demand videos
  • Practice assessments
  • Multiple hands-on learning activities
  • Exposure to a real-world project
  • 100% self-paced learning opportunities
  • Certification of completion

This course focuses on building and managing relationships to drive business development. Students will learn strategies to identify and cultivate relationships with clients, stakeholders, and business partners. The course covers topics such as networking, rapport building, and effective communication in a business context. Students will develop skills to leverage relationships to create business opportunities and develop long-term partnerships. Through the review of key concepts, applications, and practical examples, students will gain insights into relationship management best practices and develop the abilities to establish and nurture professional relationships that contribute to organizational growth and success. 

Skills You Will Gain

Clients
Communication
Relationships
Stakeholders

Learning Outcomes (At The End Of This Program, You Will Be Able To...)

  • Identify and cultivate professional relationships using effective networking and segmentation strategies.
  • Build rapport and communicate with confidence to foster trust and credibility in business interactions.
  • Leverage relationships to create, nurture, and maximize business opportunities through client-focused strategies.
  • Apply best practices in relationship management to maintain client loyalty and drive organizational growth.

 

Prerequisites

Participants should have minimal experience, 3-5 years, in roles that require developing business opportunities, sales efforts, and commercial outcomes in different types of for-profit organizations. 

Who Should Attend

This course is designed for front-line, junior to mid-level supervisors and manager roles, responsible for developing business opportunities and commercial outcomes in a diverse range of organizations. 

Curriculum

Instructors

*Where courses have been offered multiple times, the “# Students” includes all students who have enrolled. The “%Recommended” shown is also based on this data.
1Chapter 01: Understanding Relationship Management in Business
2Chapter 02: Strategies for Identifying and Cultivating Relationships
3Chapter 03: Rapport Building and Effective Communication
4Chapter 04: Leveraging Relationships for Business Opportunities
5Chapter 05: Best Practices in Relationship Management
6Chapter 06: Conclusion and Course evaluation

You need to enroll in this course to access the curriculum. Click 'Enroll' to get started!

Segment 00: Reading - Welcome to the course

Segment 01: Course overview

Segment 02: Introduction to Relationship Management and its Significance in driving business development

Segment 03: Key Principles and Strategies for effective relationship management

Segment 04: Identifying the role of sales and commercial agents in building and managing relationships

Segment 05: Quiz - Understanding Relationship Management in Business

Hector Sandoval

Hector Sandoval

As the Director of Content at Starweaver, they lead a collaborative effort with subject matter experts, instructional designers, and multimedia specialists to craft exceptional learning experiences. Their role involves overseeing teams and partners, setting quality standards for audio and video content, and defining instructional design to deliver captivating courses tailored to a diverse global audience. They also support senior leadership in promoting the brand across leading global enterprises and platforms, ensuring alignment with strategic plans, vision, mission, and goals. With over 30 years of experience as a Leadership Effectiveness Coach, Consultant, and Speaker, they possess a deep understanding of leadership, crisis management, and organizational development within the commercial aviation sector. Having worked with major international airlines and aerial emergency services providers, they have led teams in critical areas, including family assistance, media relations, and government coordination during complex situations such as airline accidents. Beyond their role at Starweaver, their career journey reflects a commitment to excellence and continuous learning. From founding their own consultancy to serving in interim management roles and executive positions within renowned aviation companies, they have consistently delivered results. Their extensive experience in HR, crisis management, and strategic alliances underscores their ability to provide valuable insights and guidance in online courses related to Learning & Development, Leadership Effectiveness, Global Aviation, and Crisis Management.
VIEW MY CHANNEL

You need to enroll in this course to access the curriculum. Click 'Enroll' to get started!

Segment 27: Conclusion and Course evaluation

Segment 28: Commitment to applying relationship management skills in daily activities

Segment 29: Quiz - Final Assessment

Segment 30: Reading - Recommended reading and podcasts

You need to enroll in this course to access the curriculum. Click 'Enroll' to get started!

Segment 11: Importance of rapport building in business relationships

Segment 12: Building trust and credibility with clients and stakeholders

Segment 13: Effective Communication Techniques for business contexts

Segment 14: Active listening and empathy in relationship management

Segment 15: Reading - Role-Playing Exercises to Practice Rapport-Building and Communication Skills

Segment 16: Quiz - Rapport Building and Effective Communication

You need to enroll in this course to access the curriculum. Click 'Enroll' to get started!

Segment 22: Relationship management best practices and success stories

Segment 23: Techniques for maintaining client loyalty and customer satisfaction

Segment 24: Continuous learning and adaptation in relationship management

Segment 25: Developing a personal action plan for implementing relationship management best practices

Segment 26: Quiz - Best Practices in Relationship Management

You need to enroll in this course to access the curriculum. Click 'Enroll' to get started!

Segment 06: Techniques for identifying potential clients, stakeholders, and business partners

Segment 07: Targeting and segmenting your market effectively

Segment 08: Proactive networking and relationship-building approaches

Segment 09: Leveraging digital platforms and social media for relationship cultivation

Segment 10: Quiz - Strategies for Identifying and Cultivating Relationships

You need to enroll in this course to access the curriculum. Click 'Enroll' to get started!

Segment 17: Developing a client-centric mindset

Segment 18: Effective cross-selling and upselling techniques

Segment 19: Hands-On-Learning: Cross-Selling and Upselling

Segment 20: Nurturing long-term partnerships for repeat business

Segment 21: Quiz - Leveraging Relationships for Business Opportunities