GenAI for Cloud Support Associates
This course is designed to introduce Cloud Support Associates to the transformative capabilities of Generative Artificial Intelligence (GenAI).
Overview
This course includes:
- 2 hour of on-demand video
- Certificate of completion
- Direct access/chat with the instructor
- 100% self-paced online
This course is designed to introduce Cloud Support Associates to the transformative capabilities of Generative Artificial Intelligence (GenAI). Participants will explore practical strategies to leverage GenAI in various cloud support tasks, enhancing efficiency, productivity, and problem-solving abilities. Through a combination of discussions, demonstrations, and hands-on activities, participants will gain a deep understanding of how GenAI can be integrated into cloud support processes and decision-making. Whether you're an experienced cloud support associate looking to stay ahead of the curve or an aspiring professional seeking to future-proof your skillset, this course provides a foundation that will empower you to unlock new levels of efficiency and strategic capability in your work.
Skills You Will Gain
Learning Outcomes (At The End Of This Program, You Will Be Able To...)
- Identify the capabilities of GenAI relevant to cloud support tasks.
- Experiment with GenAI to determine its impact on your work as a cloud support associate.
- Compare and contrast the risks, challenges, and ethical considerations of using GenAI in cloud support.
Prerequisites
Participants should have a foundational understanding of cloud support concepts and workflows, including cloud infrastructure services like AWS, Azure, or GCP. Familiarity with common cloud support tools, troubleshooting techniques, and a basic experience in resolving cloud service issues will provide a solid base for engaging with the course content.
Who Should Attend
This course is designed for cloud support associates, engineers, and operations team leads, aiming to enhance their expertise by integrating Generative AI (GenAI) into their workflows. Cloud Support Managers and Team Leads will benefit from identifying GenAI opportunities to guide their teams towards more efficient practices.
