Conflict Management Essentials
This course equips learners with foundational conflict management skills to navigate workplace challenges with composure, empathy, and effectiveness.
Overview
This course includes:
- On-demand videos
- Practice assessments
- Multiple hands-on learning activities
- Exposure to a real-world project
- 100% self-paced learning opportunities
- Certification of completion
This course equips learners with foundational conflict management skills to navigate workplace challenges with composure, empathy, and effectiveness. Through concise, actionable lessons, participants learn how to stay calm during emotional confrontations, understand the facts and feelings behind conflicts, give and receive feedback constructively, and set boundaries while preserving team trust. Key takeaways include practical strategies for de-escalating tension, advocating for oneself respectfully, and building resilient, high-performing team dynamics rooted in clarity, empathy, and accountability.
Skills You Will Gain
Learning Outcomes (At The End Of This Program, You Will Be Able To...)
By the end of this course, learners will be able to:
- Apply practical techniques to manage emotional triggers and maintain composure in high-stress interactions.
- Use empathy-driven communication to understand both the facts and feelings behind conflict situations.
- Deliver and receive feedback constructively, fostering a growth-oriented and collaborative team environment.
- Identify and address trust breakdowns by distinguishing between character and competence gaps.
- Advocate for themselves and others with clarity and professionalism while preserving workplace harmony.
Prerequisites
This course is designed to be accessible for learners at all levels. No prior formal training in conflict management is required.
Who Should Attend
- Early-career professionals building workplace confidence.
- Team members wanting to handle disagreements effectively.
- New managers learning to lead through conflict.
- Customer-facing staff managing tense interactions.
- Students or interns preparing for collaborative roles.